Understanding Task Mining

Making processes that are strategically and more efficiently aligned to the business has long been a goal for organizations worldwide.

The most frequently used method to understand processes has been process mapping, which is conducted via workshops and interviews of subject matter experts. Traditionally various process mapping techniques have been used to understand business processes better. However, workshops and interviews are often subjective and lack detailed process data and variations therein. Output of these workshops and interviews also become outdated rather quickly because of the changing nature of businesses.

According to Forester, 37% of decision-makers report delays to their digital transformation initiatives due to misunderstood processes.

All this is changing with the advent of AI and data sciences applied to areas of task mining and process mining.

The latest task mining software changes this dramatically by systematically discovering, monitoring, and improving real processes (not assumed processes).

Soroco is the world leader in process mining and provides complete and accurate data from apps and documents within your own work environment.

Armed with these insights, organizations can engage in a cycle of continuous improvement that aids transformation initiatives, primarily through automation.