Digital Worker-as-a-Service (DWaaS):
A Strategic Approach to Building Business Resilience

How do we take a blow and recover from it? How do we build a more resilient enterprise?


How do we take a blow and recover from it? How do we build a more resilient enterprise?

BUSINESS AFTER COVID: Businesses only had a few weeks and in some cases a few days to introduce new ways of working to overcome challenges from Covid-19 with employees working remotely, factories and distribution centres closed. There is every reason to believe that Covid-19 is not a one off and that we will see such global pandemics and disasters in the future disrupting traditional business practices.

BUSINESS RESILIENCE MANAGEMENT — A growing need for all enterprises. There needs to be a comprehensive plan to evaluate all operational processes to IDENTIFY, MITIGATE, RECONFIGURE or have alternative ways to sustain operations especially when employees are forced to work remotely or there is limited availability of staff. In Finance departments for example, payment authorization, 3-way matching to approve vendor invoices is still highly labour intensive and consumes considerable amounts of time. Looking closely there are many such use cases in every department. Processes are vulnerable to disruption if the employees responsible for those processes are not available. The solution to mitigate risks of such disruption is Intelligent Automation.

Intelligent Automation (IA) is a combination of Robotic Process Automation (RPA) and Artificial Intelligence (AI) technologies which together empower rapid end-to-end business process automation and accelerate digital transformation. Intelligent Automation can give your business a competitive edge with hassle-free automated processes that increase theirefficiency while reducing operating costs. By combining Artificial Intelligence (AI) and automation technologies with process expertise, companies can develop business processes that are efficient, adaptive, and scalable.


The Digital Worker is a non-disruptive solution that:

  • Does not require any replacement of current business process management applications
  • Is quick to implement
  • Is cloud based and can free up staff to handle other critical or high value-added transactions
  • Is delivered as a service from a secure cloud-based environment and optionally can be deployed on premise
HighIQ’s Digital Worker-as-a-Service is the first of its kind in the Intelligent Automation space enabling customers to subscribe to the services of a Digital Worker rather than having to purchase and install it.

HighIQ’S TEAM OF DIGITAL WORKERS AT YOUR SERVICE At HighIQ, our deep tech product engineering team inspired by Intelligent Automation technologies have built “DIGITAL WORKERS” to emulate human job roles by performing end to end activities.



HighIQ’s flagship Intelligent contract reader that can complete document reviews in 8 minutes per document as compared to 3–4 hours; resulting in significant cycle time reduction as well as giving back time to FTE’s.


Meet Alfred

HighIQ’s Customer purchase order booking digital worker that can process orders up to 80% faster thus boosting staff productivity by as much as 65%.


Meet Oscar

HighIQ’s Accounts Payable invoice processing digital worker that can deliver 75% or more straight through processing with 25% increase in overall operational efficiency.

HighIQ’s Digital Workers will increase the bandwidth of employees allowing companies to reallocate their workforce to more strategic tasks.
Implement Intelligent Automation quickly, easily, and cost-effectively with a trusted and experienced partner, HighIQ. Whether you are just starting on your automation journey, or want to scale automation across your organization, or planning to migrate to the cloud, we have the expertise and resources to meet your business goals.

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